Updated December 15th, 2020
Cookies and similar technologies and the processing of personal data
What is a cookie?
A cookie is a piece of data contained in a very small text file that is stored in your browser or elsewhere on your hard drive.
Cookies set by Whimsical on the Site or the Service are called “first party cookies”. Cookies on the Site or the Service set by parties other than Whimsical are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the Site or Service (e.g., messaging, analytics, and payment facilitation).
We use first party and/or third party cookies on our Site and Service for various purposes such as:
- to facilitate the operation and functionality of our Site and Service;
- to improve your experience while using our Site and Service and make navigating around them quicker and easier;
- to allow us to make a bespoke user experience for you and for us to understand what is useful or of interest to you;
- to analyze how our Site and Service are used and how best we can customize them; and
- to facilitate safe and secure payment processing.
What type of cookies does Whimsical use and what are they for?
We use only essential cookies to make our Site and Service work. These cookies are strictly necessary to enable core functionality such as security, network management, your cookie preferences, and accessibility. Without them you wouldn’t be able to use basic services. You may disable these by changing your browser settings, but this will affect how the Site and Service function.
Here is a list of the cookies we use on our Site and Service and why:
|Name||Purpose||Expiration||Who provides the Cookie?||First / Third Party Cookie?|
|AWSALB||AWS Load Balancing Cookie: Used by AWS to help direct traffic to our backend services||7 days||Amazon Web Services||Third Party but essential|
|intercom-session-phr2fv1c||Helps maintain previous help chat history||7 days||Intercom||Third Party but essential|
|whi[*]||Cookies starting with “whi” are required for authentication purposes||14 days||Whimsical||First Party|
|__stripe_mid||Payment fraud prevention||1 year||Stripe||Third Party but essential|
|__stripe_sid||Payment fraud prevention||30 minutes||Stripe||Third Party but essential|
Some cookies that have been set on our Site or are Service are not set on a first party basis by Whimsical. These third party service providers may set their own cookies on your web browser. Third party service providers control the Intercom, Stripe and AWS cookies described above. We do not control the use of these third party cookies as cookies can only be accessed by the third party that originally set them.
What We Do With IP Addresses
When you visit the Site or use our Service, we collect your IP addresses to track and analyze information about the devices that are connecting to our systems and about where those devices are located. For example, we use IP addresses to track which regions visitors to our Site or users of our Service come from and to detect possible fraud.
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